How It Works
We have made the process as straightforward as possible. Here is exactly what happens from the moment you get in touch to the resolution of your complaint.
Read
Read through the attached Terms of Engagement and Letter of Authority. These documents give us your permission to pursue all lines of enquiry and liaise with St. James's Place and the Financial Ombudsman Service on your behalf.
Sign the Terms
If you wish to proceed simply sign the relevant areas on the documents that will be provided to you.
Sign the Authority
Sign and complete our Letter of Authority, Service Summary, and Important Notice Customer Declaration.
Gather Evidence
Use our Document Checklist to gather supporting evidence: suitability letters, service-and-charge documents, statements, review notes and any St. James's Place complaint or refund letters.
Send to Us
Post to The Wealth Claims Bureau, The Atrium, Ground Floor, 18–20 Frederick Street, Birmingham B1 3HE — or email to [email protected] (legible copies only please).
Free Consultation
Your Claims Administrator will confirm receipt and arrange a free merits consultation with one of our Compliance Officers. If you are happy to continue, your complaint is submitted after the 14-day cooling-off period.
Relax
Sit back, safe in the knowledge that your complaint is being handled by professionals. We update you within 10 days of any material change and at least every 6 months.
What to Expect
Every case is different, but here is a rough guide to timings.
Enquiry to first call
Within 1–3 working days
Review to complaint submission
Typically 2–4 weeks
Complaint to outcome
Approximately 8–26 weeks
Frequently Asked Questions
How long does the process take?
Approximately 8–26 weeks, depending on the firm's response time and whether escalation to the Financial Ombudsman Service is needed.
What does it cost?
Nothing upfront. We operate on a no win, no fee basis. If your complaint is successful, our fee is 15–20% plus VAT of the amount recovered. We will confirm the exact percentage before you sign anything.
Do I need to use a claims management company?
No. You can complain directly to the firm for free, and then to the Financial Ombudsman Service for free. We will always explain this option to you. If the direct route is better for you, we will say so.
What documents do I need?
Ideally a suitability letter and proof of charges. However, we can often help you request these from the firm if you no longer have them.
Can you guarantee a result?
No. Every case is assessed on its own merits. We will give you an honest view of your prospects before we proceed, but we cannot guarantee any outcome.
Are you ready to explore a claim?
See if we can help, free and with no obligation
Please enquire and let's see how we may be able to help you.
By submitting you consent to Wealth Claims Bureau contacting me about my enquiry and processing my information in line with the Privacy Policy. We do not share your information for marketing.